An AI tool for legally sound complaint responses
You paste the complaint and get a ready, professional response with a legal basis. From hours to minutes, without calling a lawyer.
Industry: E-commerce, retail and services (customer support)
In short
- Complaint response: from hours to minutes
- Legal basis and statute citations in every response
- No need for legal consultation in typical cases
- Case history, templates and PDF export
About the project
Shop owners and service providers who handle complaints themselves. Every case is time pressure, legal risk and emotions on the other side.
The challenge
Writing complaint responses took hours. You had to check the law, assess whether the claim was valid and word a response that wouldn't cause problems. Harder cases meant a call to a lawyer. And complaints keep coming and can't wait.
Goals
- Cut the time to prepare a complaint response
- Raise the quality and legal compliance of responses
- Free typical cases from legal consultation
- Keep a calm, professional tone even with a difficult client
Technical challenges
Compliance, not guessing
Responses must rest on real consumer law. I used RAG (the model answers from the loaded regulations), not plain generation, to reduce the risk of error.
Assessing claim validity
The system analyzes the complaint, points to the legal basis and assesses whether the claim is valid before proposing a response.
A repeatable, professional tone
It's hard to write calmly when a client attacks. The tool keeps a matter-of-fact, professional tone regardless of emotions.
Solution and implementation
Paste the complaint, get a ready response
The user pastes the complaint. The system analyzes the legal basis, assesses validity and generates a ready response with statute citations.
Case history and templates
All cases in one place, templates for recurring situations and PDF export of the finished response.
Results
A response in minutes instead of hours
Instead of research and writing from scratch, the user gets a ready draft to check and send.
Calmer, professional responses
Users rate the responses as professional and legally sound, even in emotional cases.
Fewer legal consultations
Typical complaints can be handled without calling a lawyer.
Takeaways
AI with a knowledge base, not from memory
In legal topics, generation without sources is risky. RAG on real regulations gives responses you can defend.
Scope
- Web app
- AI + RAG
- Legal knowledge base
- PDF export
Technologies
- GPT-4
- RAG
- Consumer law base
- Web app
Frequently asked questions
What does it do?
You paste the complaint and get a ready, professional reply with a legal basis.
Is the reply legally sound?
It is based on warranty and consumer-rights rules, with the basis stated.
How long does it take?
From hours or a call to a lawyer down to a few minutes.
Who is it for?
For shops and firms that receive complaints and must reply properly.
Does it replace a lawyer?
It is help and a starting point. For hard cases, consult a lawyer.